Robust Enterprise Grade WebRTC Systems and Services

Robust Enterprise Grade WebRTC Systems and Services

View the Q&A

 

The emerging WebRTC standard has become one of the industry’s hottest topics – and with good reason. Being able to “communications enable the web” has Communications Service Providers as well as Enterprises busily making plans for deployment. But, as these plans unfold, reality is starting to intrude on those plans. Our expectations of telephony services are much higher than web browsing.  We expect the phone to connect instantly, operate with minimal disruption, and work seamless across any network, anywhere, at any time.  There is also an understanding that phone service is inherently secure.  With WebRTC, the expectation is for these applications to behave in the same manner.

This session looks at the user experience and expectations of a WebRTC Enterprise service.  It will also cover how a WebRTC enterprise handles security, reliability, and interoperability within browsers and networks.

Attendees will learn how WebRTC Enterprise Services enables:

  • Dealing with browser nuances such as reloading a page, network timeouts, firewall settings,  intermittent network connectivity, loss of coverage, or crashes
  • Redundant, high available architecture for carrier grade reliability and security
  • Rapid client development with authentication, session and connection management,  Including server synchronization and browser mediation
  • Extensible WebRTC  to SIP/IMS signaling with media to VoIP interworking
  • Secure authentication through IP standards
  • Comprehensive border security to prevent overloading or Denial of Service

 

Tags; Archive, Oracle, telecoms.com
Q&A
  • Douglas Tait
    Douglas Tait November 19, 2013 at 5:31 pm

    LOL – in full agreement, we can only provide the tools for designers to build a good experience. A lot is left up to the web designers, at least all the tools are there to build a good experience.

  • Nicole Ramson
    Nicole Ramson November 19, 2013 at 5:30 pm

    Thank you for all your questions. The Q&A is now closed. You can forward any further questions you may have to Mike Roberts by emailing mike.roberts@informa.com or Douglas Tait by emailing douglas.tait@oracle.com Thank you all for attending.

    • Douglas Tait
      Douglas Tait November 19, 2013 at 5:31 pm

      THanks Nicole!

  • Prakash Mistry November 19, 2013 at 5:21 pm

    What is your view on the different signalling standards e.g. Rest, JSON, SIO over WS

    • Douglas Tait
      Douglas Tait November 19, 2013 at 5:25 pm

      Rest, JSON over WebSockets makes good sense! SIP (not SIO?) of WebSockets, while feasible, is putting too much network, or carrier grade requirements on the browser! Any small browser nuance may kill the SIP session. If the SIP session terminates at the Web Server, then the server page may present the media to the browser, while preserving the overall session – keeping the session carrier grade.

  • billnewley November 19, 2013 at 5:17 pm

    How does WebRTC benefit enterprises?

    • Douglas Tait
      Douglas Tait November 19, 2013 at 5:19 pm

      Any and all end devices may be moved to a web based client (today – chrome or firefox). A huge savings per client since most enterprise end points involve a phone AND a PC, now all you need is a PC.
      When designed properly, all voice, video, AND data may be on one screen, greatly simplifying the user environment

  • billnewley November 19, 2013 at 5:16 pm

    Why do we need WebRTC when we already have Skype and Viber?

    • Mike Roberts
      Mike Roberts November 19, 2013 at 5:18 pm

      Good question, the idea is WebRTC brings the features of Skype and Viber to the entire Web, rather than to just a few OTT applications. So communications becomes a feature of other apps and websites, rather than a service in itself.

    • Holger Debelts November 19, 2013 at 5:21 pm

      I see this as a chance to free your communication needs – not being catched by just one (or two) services. And you can integrate it into your workflows (as an enterprise…)

      • Mike Roberts
        Mike Roberts November 19, 2013 at 5:26 pm

        Douglas ran through Oracle’s approach and solutions to overcome the challenges. Other vendors are focusing for example on extending IMS to WebRTC to provide quality and extend existing telco services to the web. Still other vendors are also providing WebRTC gateways to bridge between existing networks and services and WebRTC. Cloud solutions are also a big focus of course.

        • Mike Roberts
          Mike Roberts November 19, 2013 at 5:28 pm

          Sorry the above was the answer for another question!
          On your question about WebRTC freeing communications, I agree – it will make communications a feature supporting many existing and new applications and services, rather than an app or service in itself. That is quite a change with major implications for enterprises and telcos.

    • Douglas Tait
      Douglas Tait November 19, 2013 at 5:22 pm

      To use Skype, you must subscribe and be a Skyper, and download a Skype application, and deal with the Skype so so Quality. Same is true of Viber.
      WebRTC opens the endpoint to any browser, any network, no limitations – although today we are limited to Chrome and Firefox, but this too will open up.
      Big difference though, WebRTC will slip under our internet noses without knowing it. We do not have to subscribe to Skype or Viber, we just hit a link, answer an email, or a txt, and WebRTC may be enabled to give us a better experience

  • JimDev November 19, 2013 at 5:16 pm

    What solutions can vendors provide to overcome these challenges?

    • Douglas Tait
      Douglas Tait November 19, 2013 at 5:27 pm

      There is some heavy lifting on the network side – Media transcoding, Media anchoring, session border controls, QoS, etc. A lot that Telco’s already have baked into their networks. Take a two sided approach, provide a clean, easy to use, web experience, while insuring a reliable secure carrier grade connection/session

  • nataliecompton November 19, 2013 at 5:15 pm

    What are the challenges an Enterprise faces when adopting WebRTC technology?

    • Douglas Tait
      Douglas Tait November 19, 2013 at 5:16 pm

      In full agreement with Mike! Yes, there is no reason for ISP, CSPs, and others to provide full Telco services. Oracle makes the software so these features work reliably

    • Douglas Tait
      Douglas Tait November 19, 2013 at 5:17 pm

      Some of the existing challenges they already face – NAT traversal, Media transcoding, codec support, border controls, etc. For security and interoperability, WebRTC looks like another “border” they must learn to interact with or control

  • Vipul Rastogi November 19, 2013 at 4:54 pm

    Do you expect webRTC to provide standard for basic call features like transfer, bridge etc ?

    • Mike Roberts
      Mike Roberts November 19, 2013 at 5:04 pm

      Thanks for that, yes we are already seeing WebRTC applications and services supporting call transfer, call hold etc. And if you’re referring to bridges for conference calls this is also definitely supported and a key early area of focus for WebRTC services.

  • David Snow November 19, 2013 at 4:50 pm

    Will a copy of the slides be made available?

    • Douglas Tait
      Douglas Tait November 19, 2013 at 5:14 pm

      if not through informa, send me an email – douglas.tait@oracle.com, I’ll send you my deck

  • Holger Debelts November 19, 2013 at 4:27 pm

    What is the value of QoS? How will the consumer/business customer experience a good QoS?

    • Douglas Tait
      Douglas Tait November 19, 2013 at 4:30 pm

      Good question! Network providers need to step up and provide good QoS, beyond the typical internet service. Communications Service Providers are good at this, but they require WebRTC …. time for me to talk, more answer later.

    • Mike Roberts
      Mike Roberts November 19, 2013 at 4:41 pm

      Yes thanks for your question! Quality of Service (QoS) is valuable for WebRTC because it means your call or video or file transfer will work, and work well. WebRTC doesn’t guarantee QoS by default so that’s something service providers, enterprises and others will need to support.

  • Holger Debelts November 19, 2013 at 4:19 pm

    Regarding missing enterprise grade, how do you see the video help center of Amazon promoted for the Kindle HDX? Looks like a big company already did it…

    • Douglas Tait
      Douglas Tait November 19, 2013 at 4:26 pm

      Holger – great example! The Kindle “Mayday” app is exactly what WebRTC will look like, whether they use WebRTC or not. This is certainly not competition, but shows a good first example or prototype of a WebRTC implementation. Amazon is using a bunch of RTC elements to make Mayday work, the same supporting elements that WebRTC requires.

    • Mike Roberts
      Mike Roberts November 19, 2013 at 4:50 pm

      Great point and question. I agree with Douglas’ comment and would add that Amazon is in a somewhat unique position to deliver an enterprise-grade RTC service to consumers given the level of control it has from its global data network through to its Kindle end-user devices. It will be interesting to see how well the Mayday service works as it scales, and how fast competitors / others will be able to introduce similar services using WebRTC.

  • Iago Soto November 19, 2013 at 4:10 pm

    Is it possible to access using an iPad?

    • Douglas Tait
      Douglas Tait November 19, 2013 at 4:14 pm

      the webinar or webRTC?

  • Bryan Wills November 19, 2013 at 4:05 pm

    Has it started now, at 4:05 or has it started at 4:00.
    Not sure I am live.

    • Nicole Ramson
      Nicole Ramson November 19, 2013 at 4:08 pm

      Hi Bryan, the webinar has been live since 4pm GMT – we are now 08.06 mins in – any issues please head to the non-stream version

  • Nicole Ramson
    Nicole Ramson November 19, 2013 at 4:00 pm

    The webinar has started – if you are experiencing problems with the live streaming then please click here to view the non streaming version: http://webinars.telecoms.com/webinar/nostream/

    • Douglas Tait
      Douglas Tait November 19, 2013 at 4:08 pm

      Good morning …. or good afternoon! Slides look great!