Outsourcing of International Outbound Traffic: Myth or Reality?

Outsourcing of International Outbound Traffic: Myth or Reality?

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The outsourcing of international voice services by telecom providers has been promoted for years, with only a few major transactions realized. While the commercial, operational and financial benefits of such approach are obvious, this webinar will address the reasons why we have not observed such transactions flourishing. Some of these reasons may include the lack of visibility on the real profitability of the international business and, consequently, on the levers to optimize them. With more than 12 years experience in the international carrier market, with a focus on emerging markets, Frédéric will walk you through this very interesting topic.

Join us for this free webinar from telecoms.com in association with BICS as we address the following:

  • Listen to the latest development in the international voice market
  • Understand the real profitability drivers of this business
  • Challenge the current mode of operations to create more sustainable value for your international business
  • Get a view on opportunities for getting more competitive edge through international services

 

Tags; Archive, BICS, telecoms.com
Q&A
  • Admin September 18, 2012 at 3:35 pm

    Thank you for your questions, this Q&A is now closed.

  • Frederic Salmon
    Frederic Salmon September 18, 2012 at 11:56 am

    If there are no further comments, thanks to all for participating to this webinar.

    I can be further reached at frederic.salmon@bics.com or +32 475 90 80 85.

    Wishing you all a nice day.

    Frédéric

  • Konstantinos Rigas September 18, 2012 at 11:33 am

    Hi Frederic, Thanks for the presentation. What is the price you request from the operator for inbound services, for example, are you trying to build a price below the market so you can absorb the whole market ? and what do yo do with the bilateral contracts that the operator will have in their current operating model. Are you suggesting a 100% outsourcing model or you have different flavours?

    Thanks,
    Kostas

    • Frederic Salmon
      Frederic Salmon September 18, 2012 at 11:46 am

      Thanks Konstantinos.
      The price requested for inbound termination is always influenced by the specific market and regulatory conditions so that there is no answer valid for all cases. However, what we always aim and succeed in doing, is increasing the total revenue paid to our partner(s) – and we have different avenues for doing this without necessary asking for a lower termination rate.
      We have obviously different flavours in our outsourcing approach, and one relation is never the same as another. The treatment of the bilaterals depend on the initial objectives of our partners while they consider outsourcing. We build together different scenarios and the final decision is based on these.

  • Andreescu Alex September 18, 2012 at 11:32 am

    because as i know there are some global outsourcing problems: cost expectations,security… What does Bics think about it, and how can that be changed? Do you have any advice to give?

    • Frederic Salmon
      Frederic Salmon September 18, 2012 at 11:36 am

      You are right, that’s why we always promote and implement at least 2 things (wrt. to the items you mention):

      1. A forward looking pricing methodology that ensure permanent cost competitveness during the entire life-time of the agreement;
      2. Full redundancy, with no SPOF (single point of failure) across the entire delivery chain .

  • Jannie van Niekerk September 18, 2012 at 11:32 am

    How does strategy link in with IPX development?

    • Frederic Salmon
      Frederic Salmon September 18, 2012 at 11:40 am

      Hi Jannie,

      Good to read you! Thanks for the question.

      IPX is partly different by nature since IPX can be multi-vendor. IPX is by essence a different business model (on the top of its fundamentals – a QoS aware IP environment) that can also be structured along the lines of an outsourcing approach. One of the commonalities is obviously the increased transparency over the variable (termination) costs.

      Does it answer your question, if not, I guess you know where to find me :-)

      Have a great day

      Fred

      • Jannie van Niekerk September 18, 2012 at 11:41 am

        Perfect! Thanks Frederic!

  • Andreescu Alex September 18, 2012 at 11:28 am

    hello. Does Outsourcing guarantee cost savings all the time?

    • Frederic Salmon
      Frederic Salmon September 18, 2012 at 11:33 am

      Thanks Admin :-)

      There is no 100% guarantee but experience shows that it is the case in most of the cases since cost savings can be identified through the entire delivery chain. We usually build a joint-business case with our partners to identify such savings and follow their realisation through the delivery process.

      Happy to be challenged by other views.

      Frédéric

  • Frederic Salmon
    fredericsalmon September 18, 2012 at 11:23 am

    Dear all,

    I am online through this blog to answer any question you might have.

    All the best,

    Frédéric

  • state September 18, 2012 at 11:23 am

    How unique is bics with its services in Europe? What other operators are offering these services on a similar level?

    • Frederic Salmon
      Frederic Salmon September 18, 2012 at 11:26 am

      Hi Sebastien,

      My view is that our uniqueness comes at least from 2 factors:
      1. The opportunity to look at all international voice AND data requirements
      2. Our consultative / holistic approach which goes beyond a simple customer/supplier relationship.

      Much more could be said, but that’s it in a nutshell.

      I can be reached at frederic.salmon@bics.com for any further discussion.

      Cheers

      Frédéric

      • state September 18, 2012 at 11:29 am

        Thanks Frederic

  • Konstantinos Rigas September 18, 2012 at 11:03 am

    Has it started yet?

    • sophie September 18, 2012 at 11:05 am

      Hi yes it has, if you are having problems viewing it then please click here to try our non-streaming version as your firewall may be preventing live streaming: http://webinars.telecoms.com/webinar/nostream/