Boost Customer Retention and ARPU via the Online Channel
The demand for new telecom offerings and services is becoming ever more increasing and complex, creating challenges and opportunities for telecommunications operators world-wide. There is a plethora of devices, tariff plans and multi-media content, with associated service bundles, which the consumer and business has to choose from. The customer expects high quality support for these products and services and the costs of not being able to respond to such demands is significant as the competition closes in.
If the customer experience is not effortless, personalized and delivering value across all touchpoints, then customers will go elsewhere and loyalties will be tested. It is a business priority for telco’s to deliver the competitive edge when it comes to the user experience and hybris can help telco’s meet these challenges by delivering the capabilities needed to be successful.
Register now for this free webinar brought to you by Telecom.com and hybris which will discuss how delivering a better customer experience and leveraging the customer relationship is a key driver of sales and ARPU.
Key points to be addressed during this webinar include:
Tags; Archive, hybris software, telecoms.com