Case Study: How Vodafone India built a Super NOC for 150M subscribers

Case Study: How Vodafone India built a Super NOC for 150M subscribers

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Case Study: Building a centralized Super NOC for 150M subscribers – how Vodafone India harnesses end-to-end network performance intelligence to deliver a superior customer experience

As part of its strategic goal of differentiating on network quality, in 2010 Vodafone India identified an opportunity to radically change the way that its operational systems were designed, managed and run so as to improve customer experience,  increase operational efficiency and optimize revenue.

Register for this webinar to join Vodafone, MYCOM and HP to hear about the Vodafone India Super NOC (Super Network Operations Centre) that consolidates multiple silos of network operations, vendors, technologies and geographic locations across 23 regions and 150M subscribers, and how Vodafone leverages large-scale, near real-time, multi-domain network performance intelligence to deliver a single unified view of the network within its end-to-end service-oriented operations.

Hear how Vodafone India delivers:

  • End to end visibility through a unified Network and Service Dashboard
  • Integrated operations for Service Quality Management, Service Impact Analysis and Service Level Management
  • Proactive operations using performance intelligence to predict and avoid issues, as well as fast service and network root cause analysis

Tags; Archive, HP, MYCOM, Uncategorized, Vodafone
Q&A
  • Nicole Ramson
    Nicole Ramson October 14, 2013 at 11:36 am

    The Q&A is now closed. Thank you all for attending. If you have any further questions please direct them to Pauline Ashenden by emailing Pauline.Ashenden@mycom-int.com

  • Christophe October 14, 2013 at 11:08 am

    What was the main challenge before implementing the project, and later during the implementation phase.

    • Vinay Tyagi
      Vinay Tyagi October 14, 2013 at 11:16 am

      The network was being managed and operated in Silos. Consolidating silo network operations into SNOC and absence of common process was the key challenge before implenting the project.

  • kamal October 14, 2013 at 11:00 am

    There are some complex correlation in terms of network resources especially in the core and RAN that sometimes engineers would take multiple days to identify the performance degradation, how could MyCom solve it?

    • Mounir Ladki
      Mounir Ladki October 14, 2013 at 11:28 am

      Mycom solves this by providing an entire end-to-end network service model linking dynamically the access, transmission, core and VAS domains. Such model can be built ad-hoc or derived from an existng inventory. End-to-end KPIs/KQIs are then built, with an instantaneous drilldown to the different domain components. A root cause for a Srvice Key Quality Indicator can be identified within a matter of minutes. IMpact ion productivity, MTTR and Customer Eperience are significant.

  • Christoph October 14, 2013 at 10:55 am

    You mentioned that 9000 tickets are generated per day of which 90% is automated. How long did it take to achieve this level of automation?

    • Anand Vaidyanathan
      Anand Vaidyanathan October 14, 2013 at 11:35 am

      This level of automation achieved, as and when there were requirements for automation during the project implementation phase(around 1.5- 2 years)

  • Mahamud Abdirahman October 14, 2013 at 10:54 am

    This question is for mounir is mycom only looking at teir1 operators and do they have solution for the small operators in africa

    • Mounir Ladki
      Mounir Ladki October 14, 2013 at 11:10 am

      Yes, we do have specific solutions targeted at small operators, and we do have among our customer a number f such small opeators. The productized approach, exisitng catalogue of Off-The-Shelf integrations and ease of use are all compelling capabilities for smaller operators.

      • Mounir Ladki
        Mounir Ladki October 14, 2013 at 11:12 am

        I would add that Mycom offers specific operational and business models for smaller operators such as full managed service.

  • Andrzej October 14, 2013 at 10:52 am

    What’s the way of interacting of SNOC with customer front-end like CRM?

    • Vinay Tyagi
      Vinay Tyagi October 14, 2013 at 11:02 am

      It is in Roadmap

  • No October 14, 2013 at 10:50 am

    is the SNOC working 24/7/365?

    • Vinay Tyagi
      Vinay Tyagi October 14, 2013 at 10:58 am

      SNOC is providing operataional support 24/7/365

  • Mojtaba October 14, 2013 at 10:50 am

    Is the Nims-ProOptima can process offline KPIs w/o continuesly monitoring OSS KPIs?

    • Mounir Ladki
      Mounir Ladki October 14, 2013 at 11:34 am

      Yes, NIMS-PrOptima can process the KPIs both on-line and off-line

  • Radhakrishnan Subramaniam October 14, 2013 at 10:49 am

    In this case, we can use it for ICT OSS system. Is this true?

    • Anand Vaidyanathan
      Anand Vaidyanathan October 14, 2013 at 11:07 am

      yes

  • Amr sobeih October 14, 2013 at 10:47 am

    is the SNOCc solution focusing on customer facing services KPI’s or it is also handling enabler services like Transmission?

    • Mounir Ladki
      Mounir Ladki October 14, 2013 at 11:01 am

      The SNOC is definitely focusing on enabler services as well such as transmission, packet core, circuit core, RAN, VAS platforms, etc. This is essential for the proactive approach to network performance. Otherwise, if you wait until a degradation is visible at customer level it is often too late and the customer experience had been impacted.

    • Vinay Tyagi
      Vinay Tyagi October 14, 2013 at 11:02 am

      SNOC solution is focusing on customer facing services

    • Anand Vaidyanathan
      Anand Vaidyanathan October 14, 2013 at 11:19 am

      As of now, SNOC is focusing on customer facing services KPIs and associated network services. No Transmission Network is integrated with SNOC solution

  • JimDev October 14, 2013 at 10:46 am

    How can your solution help in the self-optimization or self-operation of the network?

    • Mounir Ladki
      Mounir Ladki October 14, 2013 at 10:58 am

      Here again I will provide one concrete example:
      In the case of special events such as concerts, sports games, etc. the network gets gets overloaded with a unsually high traffic. Trying to tune the network manually to optimize its capacity proves to be time consuming and inefficient. A more effective approach is to monitor the traffic patterns, volumes, capacity and bandwidth in real time, and then apply intelligent algorithms to tune the ntwork in real time so as to maximize the delivered QoS and traffic with existig resources. Hundreds of thousands of such iterations can happen in a typical event. The result is iproved network capacity and improved Customer experiene.

  • VaraPrasad Karamchedu October 14, 2013 at 10:46 am

    Top vendors like Ericsson, Huawei and NSN signed MoUs to build common OSS systems, Do you think that poses a threat to HP+MYCOM’s solutions in future

    • Mounir Ladki
      Mounir Ladki October 14, 2013 at 11:22 am

      We do not see this as a threat but rather an opportunity. In fact our value add does not reside only in the mediation of the disparate data that such alliance might solve; Our value is in the network intelligence modelling, analytics, reporting, root cause detection, end-to-end corss domains correlation, scalability for handling big data and vendor independence, etc.

  • nataliecompton October 14, 2013 at 10:45 am

    Can you give some specific use cases and associated benefits of Cross Domain Correlation ?

    • Mounir Ladki
      Mounir Ladki October 14, 2013 at 10:51 am

      I will give anexample:
      Microwave Transmission networks (SDH/PDH) and Radio Access Network (RAN) are often managed in Silos. So in case of transmission network faults due to e.g. weather conditions, the performance of the RAN gets impacted and it can take up to 48 hours or more for RAN teams to identify the root cause behind the issues they encounter. With Cross Domain Correlation the system dynamically links the RAN to its transmission links, and provides visibility to the end to end performance. In case of an issue on the transmission network, the root cause will be available to the RAN and operations teams within minutes. This results in improved MTTR and significant productivity gains.

  • Nicole Ramson
    Nicole Ramson October 14, 2013 at 10:44 am

    Thank you for attending, the Q&A has now started.

  • Nicole Ramson
    Nicole Ramson October 14, 2013 at 10:10 am

    Please refresh your screen if you are having difficulties – otherwise head to our non-streaming version and join us for the Q&A once you have finished watching the Webinar: http://webinars.telecoms.com/webinar/nostream/

  • Nicole Ramson
    Nicole Ramson October 14, 2013 at 10:00 am

    The webinar has started – if you are experiencing problems with the live streaming then please click here to view the non streaming version: http://webinars.telecoms.com/webinar/nostream/

  • António João October 14, 2013 at 9:21 am

    What was your big goals?

    • Vinay Tyagi
      Vinay Tyagi October 14, 2013 at 11:05 am

      Setting state-of-the-art Super NOC providing end to end visibility of customer facing services