Driving efficiencies through BSS transformation

Driving efficiencies through BSS transformation

Join the Q&A

With significant competition from established players and new entrants in the market, how can communication service providers increase their market share?

This webinar hosted by telecoms.com in association with Comarch will discuss the 5 best practices for enabling efficiency and innovation in the delivery of differentiated services and support to customers:

• Enabling sales-driven product innovation
• Delivering a personalized customer experience
• Moving operations and customer interactions to the web
• Exploring market segments and niches
• Leveraging partnerships to maximize returns on core assets

Join us for this free webinar where we will address how to leverage next generation BSS solutions to implement these 5 best practices.

 

Webinar Speakers:

Krzysztof Kwiatkowski, BSS Product Management at Comarch

James Middleton, Managing Editor, Telecoms.com

Tags; Archive, BSS, Business Service Solutions, Comarch, OSS, telecoms.com
Q&A
  • James Middleton
    James Middleton March 10, 2011 at 5:00 pm

    The Q&A session is now closed. Thank you for joining us.

    Link
  • Jose March 10, 2011 at 3:26 pm

    Can you explain more about your approach to product catalogs and how it is different to the approach of your competitors?

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    • Krzysztof Kwiatkowski
      Krzysztof Kwiatkowski March 10, 2011 at 3:32 pm

      Our central product manager is designed to be an integral part of our BSS architecture. It is pre-integrated with all sales channels applications like CRM, self care, corporate self care. And also with our convergent billing. However it exposes open interfaces for 3rd party systems. So the biggest advantage of our central product manager is when it comes with some other our products. In such case costs of integrations are lower. In standalone product catalogs, generic, costs of integration with CRM or billing are really high.

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  • Karim ElDessouky March 10, 2011 at 3:25 pm

    Dear Kristofe, are you currently working with any MN operators in the Middle East on any BSS transformation project?

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    • Krzysztof Kwiatkowski
      Krzysztof Kwiatkowski March 10, 2011 at 3:30 pm

      We have some activities in Middle East but not exactly connected with BSS transformation. Our biggest BSS transformation project is in Western Europe.

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  • JimL March 10, 2011 at 2:54 pm

    Hi,
    Why do you think that M2M requires separated systems? Why can it not be handled on existing retail systems?

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    • Krzysztof Kwiatkowski
      Krzysztof Kwiatkowski March 10, 2011 at 3:37 pm

      In some cases it can be handled by existing BSS domain which is used for retail. But it can work if operator is focused only on selling SIM cards, without dedicated support for M2M customers. In long term it is not enough because for M2M customers you may need a little bit different order management processes, mass SIM card management, APIs exposed to partners, M2M self service portal etc. It is also connected with separated, dedicated departments for M2M sales and operations.

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